Divvy / CDOT Micromobility

TYLin worked with the City to launch the Divvy bikeshare program in 2013 and has continued to manage the planning and implementation of the system as it has grown to more than 900 stations, 13,500 bikes, and 1,500 scooters. TYLin recently supported the City in drafting updated service level agreements with the operator and is currently leading planning efforts for system expansion that will add 400 stations. Additionally, TYLin has helped the City develop and operate a four-month, 10,000-device citywide shared scooter pilot as well as a permanent shared scooter license program in 2022. It also provides ongoing day-to-day operations and planning support for the license program.

For the Divvy system, TYLin provides policy support, service level agreement oversight, data coordination, station siting services, and systemwide planning—conducting detailed analyses of neighborhood and rider characteristics to better serve residents and grow ridership. System planning relies on community outreach, aldermanic coordination, developing predictive models based on massive datasets of ridership patterns, and utilizing a decade of expertise on bikeshare system performance and user behavior. System planning is a collaborative process with the community; our team manages a website where users can suggest a station location, host community meetings, and interview elected officials and community leaders to gather information.

TYLin has helped the City navigate the new and quickly changing landscape of shared scooters by assessing best practices and research from other cities and developing custom policies and operations for Chicago. TYLin has provided guidance on program rulemaking, conducted analyses to develop deployment geographies, including equity priority areas, and assembled an operator selection process. TYLin also provides day-to-day compliance, data, and operations oversight to ensure shared scooter operators are meeting obligations and to measure the patterns and benefits of the service for residents.